AI-Powered Civic Complaint Management Platform
CivicConnect
A full-stack civic issue reporting platform that empowers citizens to report local problems while helping authorities manage, track, and resolve complaints through AI-driven workflows and analytics.
Tech Stack
Overview
CivicConnect is a full-stack civic complaint management platform that bridges the gap between citizens and municipal authorities by enabling seamless reporting and tracking of public issues such as potholes, garbage overflow, water leakage, streetlight failures, and infrastructure damage. Citizens can submit complaints with images, descriptions, and geolocation data, while AI-powered categorization, priority scoring, and duplicate detection help streamline issue management. The platform features interactive maps for hotspot visualization, analytics dashboards for operational insights, SLA tracking, real-time in-app notifications, and workflow management tools for municipal departments. By promoting transparency, accountability, and efficient resolution processes, CivicConnect empowers communities and authorities to collaborate in building smarter and better-maintained cities.